How can I track the processing of the trade in?

Firstly, you can track the shipment on the carrier's website by taking the slip number that was sent to you.

Then go to UPS: https://www.ups.com/track?loc=en_IE&requester=ST/

Document number starts with 1Z ...

Our processing time is short and takes a maximum of 48 hours (working) from receipt in order for the phone to be tested.

Then, if the tests are compliant, payment is made within 48 (working) hours from the tests.

If the tests are not compliant, you will receive an email explaining the difference observed.

If you have any questions, support is always available to answer Monday through Friday from 9:00 a.m. to 6:00 p.m.:

https://support-tradein-recommerce.zendesk.com/hc/en/requests/new

You will receive a response within 48 hours (working hours).